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LEGAL NOTICES & CGV

Legal Notice

Unless otherwise stated, all text, logos, descriptions, content and photographs are the property of Lostara.
Consequently, the representation, use, downloading, modification, partial or total marketing of the entire lostara.fr site for purposes other than that of preparing a purchase and placing an order is strictly prohibited without authorization.

Head office address: 22 rue du Viel Aître (54000)
Auto-entreprise at Siret number: 499 585 511 00029
Email: lostarabijoux@gmail.com
Site registered with the CNIL under the number: 2060109 v 0
This website was created using Wix.

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GTC

These conditions of sale apply to all orders placed on the e-commerce site www.lostara.fr
The acquisition of a product and the validation of an order entails the unconditional acceptance of the conditions of sale.
The buyer therefore declares to have read it at the time of placing the order.

ARTICLE 1: PRODUCTS

All products are handcrafted creations, of personal manufacture, therefore each piece of jewelery is original. There may be very slight manufacturing differences from one product to another.
The photos on the cover of the articles are as accurate as possible, but Lostara cannot ensure a perfect similarity between the article ordered and the photograph. Indeed, because of this "artisanal" character, each jewel of the same series is unique.
Product offers are offered within the limits of available stocks.
On each item sheet are indicated the quantities available for purchase.
In case of unavailability of a product despite a customer order, Lostara undertakes to either:
-Offer a similar product at the same price.
- Reimburse you for the product in question.
 

ARTICLE 2: ORDERS

The validation of the basket by you entails the irrevocable acceptance of the general conditions of sale and the commitment to pay the amount due for your order.
In the event of non-payment of the order within three weeks following the passage of the said order on the site, it will be considered null and will be automatically cancelled.
Lostara reserves the right to cancel any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order.
 

ARTICLE 3: RATES

The prices indicated on the e-commerce site "http://www.lostara.fr" are in Euros and include all taxes, excluding delivery costs. The prices take into account the cost price of the raw materials and the working time required to produce the products.
Lostara reserves the right to modify its prices at any time, in particular due to variations in the cost of raw materials, but undertakes to apply the current price list indicated to you when your order is validated.
 

ARTICLE 4 & 5: DELIVERY & METHOD OF PAYMENT

Refer to the page: Payments & delivery
Don't forget the free delivery from 200€ of purchase!
 

ARTICLE 6: RIGHT OF WITHDRAWAL & RETURN

In accordance with article L.121-16 and following the Consumer Code, you have a period of 7 days from the date of delivery of the order, which is exercised by the return, at your expense and to the same delivery method, new items (in their original packaging, unused, undamaged) accompanied by the order number.
All complaints or requests for exchange/refund must be made within the time limit (7 days) to the email lostarabijoux@gmail.com or via the contact form.
Any item damaged or soiled by the customer cannot be returned, exchanged or refunded.
No returns are accepted for custom orders.
 

ARTICLE 7: PROTECTION OF INTELLECTUAL PROPERTY

The creations sold are subject to a retention of title clause for the benefit of Lostara and remain its property until full payment has been received.
The texts, photographs, products and content of the site are protected by law. Any copying, reproduction or fraudulent use is prohibited and may lead to legal proceedings.
 

ARTICLE 8: PROTECTION OF PERSONAL DATA

It is essential for Lostara to respect your privacy and maintain your trust.

Lostara, 22 rue du Viel Aître (54000), France, is the operator of the website www.lostara.fr and the services offered there and, consequently, responsible for the collection, processing and use of your personal data and the compatibility of data processing with Regulation (EU) 2016/679 on the protection of personal data.

Data collected:

Through the Site, you may be asked to communicate personal data to Lostara, for example when creating a customer account, ordering products or registering for the newsletter.

Lostara may be required to collect certain information relating to your browsing on the Site, such as your IP address, or the use of Cookies.

Purpose of collection:

  •   Management of your subscription to the newsletter (subscriptions and unsubscriptions),

  •   Execution and follow-up of your product orders.

  • Realization of anonymous statistics on the frequentation of the Site.

  • Allow access to certain features of the Site.

Your rights:

You have a right of access, rectification and deletion of personal information concerning you, as well as the possibility of opposing the processing of this data, which you can exercise at any time by sending an email to the following address : lostarabijoux@gmail.com.

Lostara attaches the greatest importance to the protection and security of its information systems.

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