Payments & Shipping
Payments
The methods of payment accepted are as follows: Check, credit card and Paypal.
By credit card (Fast processing!):
Via Paypal's ultra-secure payment system.
You must therefore choose the "Paypal" option when finalizing your order and you will be redirected to the interface where you can pay using your credit card.
No account creation is necessary.
The operation is free, at no additional cost.
Please note that "Lostara" does not have access to and does not store your bank details.
By Paypal (Fast processing!):
Electronic and highly secure payment system.
If you have a Paypal account, you can directly connect to it to make your payment.
For more information, you can visit the site: Paypal .
By bank check:
Payment by check is accepted for our customers domiciled in France only.
When confirming your order, you will receive the necessary information to send us your payment.
You can attach, with your check, the invoice of your order or a simple note, with your name, so that you can easily find the paid items.
Checks are expected within 9 days following the validation of your order. After this time your order will be cancelled.
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Deliveries
Your package is sent by Letter Followed or Colissimo. Both systems have a tracking number so you can trace your order.
Each jewel is carefully packaged and protected by bubble wrap.
The preparation of an order is 2 to 3 days.
The delivery of this is done by ®La Poste and the delivery time therefore depends on these companies. It is, on average, 2 to 5 working days.
You can track your shipment at any time using the tracking number provided in the shipping confirmation email for your order by visiting these sites:
Mondial Relay (For France)
Orders are sent at your own risk, although particular care is taken with each article packaging, Lostara cannot be held responsible for any damage occurring during transport, after depositing the package at the Post Office.
You can find out the status of your order - paid, waiting for check, in preparation, sent, etc. - by logging into your personal account.
Lostara delivers in France & internationally (International shipping)!
Delivery costs are offered from 200€ of purchases, for Metropolitan France!